Terms & Conditions
TERMS & CONDITIONS
PLEASE INSPECT YOUR SHIPMENT IMMEDIATELY!
YOU HAVE TEN DAYS FROM RECEIPT TO NOTIFY US OF ANY COMPLICATIONS.
All orders are processed & shipped as soon as possible after receipt of payment. We provide your choice of daily UPS or USPS shipping to the continental 48 states. We will Ship to Hawaii, Alaska, Canada, P.R., U.S.V.I. & and to all international destinations. We do allow pick up’s, but please call first for availability. We do NOT ship to P.O. Boxes using UPS, USPS only. We will e-mail your tracking number after we prepare the shipment. Most items ship out within 48 hours of order. Once we receive your payment please allow up to 7-10 business to receive product depending on availability. If you prefer a different shipping method, please inquire. FedEx first day, FedEx second day, FedEx three day, Air Freight will incur added fees.
Customer will be charged a 20% restocking fee & all shipping costs on any shipment refusal unless pre-authorized. Re-orders may require prepayment in full. Shipping charges are not refundable.
Grumps-Garage, LLC holds the line on price as much and for as long as possible. However, due to inflation and the constant fluctuation of our economy, sometimes this cannot be done & adjustments need to be made. We reserve the right to change pricing without notice.
Notify the freight carrier immediately and save the package as they will need to verify it. Claims for shortage of merchandise (other than lost items) must be made to them within 5 days of receipt of order.
Please inspect your invoice immediately and carefully! The invoice will be either attached on the outside of the box, or most likely within the package. The invoice should include everything that is within the shipment, and may also include a complete listing of all items not shipped (because of possible back ordered items). G.G. will have three separate individuals check each order for completeness and accuracy before being shipped. In many cases small items are packaged together with other items. Such as a smaller box placed within a larger box or hardware placed in the wrapping. If you are still unable to find an item that is included on your invoice, please call immediately.
If you have received a tracking number and it is showing delivered to your address, but you never received the item, notify the freight carrier immediately. You will need to file a claim for the lost items.
All cancelled orders that have already been paid by Credit Card are subject to a 5% cancellation fee. This is to recover the fees we have incurred with your purchase. If payment has NOT been processed, then no fee will be incurred. FREIGHT CHARGES: Freight charges WILL be reimbursed if you received a defective part or if the part you ordered was not the one received or on Warranty items. Freight charges WILL NOT be reimbursed if you ordered the wrong part or you decide you do not want/need the product ordered.
GUARANTEE AND LIABILITY:
Grumps-Garage will not be liable for personal or property damages caused by the use or misuse of any product we manufacture or sell. We will repair or replace any product found to be defective, subject to our inspection. Due to the nature of this product we cannot pay labor fees that may be incurred. All products must be returned freight prepaid for inspection.
BACK ORDER POLICY:
Even with our large inventory, back orders can occur. If this happens, we make every effort to immediately obtain the product to fill your order.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be used to respond to your request and/or process your order. Unless you ask us not to, we may contact you via email in the future about specials, new products, or changes to this policy.
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.
At GrumpsGarage.com, we recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit GrumpsGarage.com, and how we safeguard your information. We never sell your personal information to third parties.
You may opt out of any future contacts from us at any time. You can do this by contacting us via email or phone. Contact us if you would like to see what data we may have on file about you and request any updates or concerns regarding that information.
GrumpsGarage.com contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
When ordering, try to have the part number (if possible) & description. Please specify the year, make, model, engine size, transmission type and/or any special circumstances related to altering the vehicle from original specifications. Our email is open 24 hours. Make sure to include any & all contact information when ordering. Remember, you cannot supply us with too much information. Orders without a daytime phone number cannot be processed efficiently.[spacer height=”20″]
QUESTIONS ABOUT OUR PRODUCTS:
ITEM IS NON REFUNDABLE AFTER 30 DAYS of receipt or on special order and custom items. Exchanges may not be made without prior authorization.
All sales are final and merchandise may be returned only with the consent of Grumps Garage LLC™s staff. If for any reason you are dissatisfied with a product, please contact our customer service representatives for instructions, 1-951-402-3024.
Any package returned to Grumps Garage LLC™ for exchange must be accompanied by a RETURN GOODS AUTHORIZATION NUMBER (RGA) you may send a request via email to GrumpsGarage@gmail.com
The return goods authorization number that you are issued MUST be clearly marked on the outside of your package. Any packages returned to Grumps Garage LLC™ without prior authorization, will not be accepted. NOTE: Please include a copy of your RGA e-mail and a copy of your original receipt. If you do not provide a copy of your original receipt your return will be denied and the package will be refused. NOTE: If any merchandise, packaging material, small parts, accessories and/or manuals are missing from the original box your return will be denied and the package will be refused. All returns will incur a 10% service fee, this is to recoup credit card fees, packing materials and labor. Any merchandise not returned in NEW condition will incur a 20% restocking fee.
Send your return merchandise PREPAID via UPS or FedEx only, as our shipping department is not authorized to accept freight collect shipments. We DO NOT accept COD’S or shipments from any other carrier. DO NOT SEND RETURN MERCHANDISE using United States Postal Service. Using an approved carrier ensures Grumps Garage LLC™ can accurately track your return.Grumps Garage LLC™ is not responsible for lost or damaged merchandise.
No exchange will be extended for ANY merchandise returned in unsatisfactory condition. Merchandise which has been damaged, installed, external fluids present, altered in any way, painted, unwrapped, electrical parts, GM non-returnable parts, literature and special order parts will not be accepted for exchange or refund, and the item(s) will be returned to the customer at the customer’s expense.
No returns on electrical items, videos, books, special orders, or closeout merchandise.
Grumps Garage LLC takes every precaution to ensure your merchandise will arrive in new, complete and intact. However, shipping accidents occasionally occur.
Most of the time merchandise will have been damaged by the delivery service. If possible, try to receive your shipment personally.
Inspect your merchandise immediately & completely while your delivery driver is present. Claims for shortage of merchandise (other than lost items) must be made to us within 10 days of receipt of order.
If the box is obviously damaged or tampered with, please refuse the shipment. Have your delivery driver note the damage in the writing and contact FedEx to file your claim.
FedEx will then return the box to us. We will file a claim with the carrier as well, and ship you a new package.
If this is not possible, then inspect your package(s) at the soonest available time. If any damage is visible, give us a call and we will instruct you on how to properly handle the problem. If you fail to follow our instructions, this may void getting the merchandise replaced.
Follow these instructions: If the shipment has already been accepted, please do not throw anything out. You will need to save the box and the packing material. Give us a call and we’ll give you complete instructions on how to handle the situation. Most of the time, FedEx will return to your address and pick up the damaged goods from you. Make sure to repackage the damaged merchandise in its original condition on arrival, including the original packing material.
CREDIT FOR RETURNED ITEMS:
When a return is received, an exchange, credit or refund will be processed within 5 business days. Freight is only returned if Grumps is at fault or faulty product, NOT if customer decides they don’t want or didn’t read product description. It may take an additional 1-7 days before you see the credit back to your credit card or bank account. If you have questions regarding your return please email us at GrumpsGarage@gmail.com
All merchandise Sold by Grumps Garage llc. is fully guaranteed against defects in material or workmanship by the respective manufactures. Limited lifetime warranty covers original purchaser for life of product. Replacement will be limited to non-wear type parts & does not include labor claims of any type. If a manufacturer’s warranty as being free from defects we will exchange only. If the item has been used and you are requesting warranty work, this may take up to 30 days as warranty work is done by the manufacturer NOT Grumps Garage. If you have any questions please contact customer service.
Grumps Garage reserves the right to update, change or modify any product or policy as the company deems necessary without notice. This includes material & specifications. Grumps Garage cannot be held accountable or liable for incurring these changes to prior products manufactured. If you have any questions pertaining to our products or policies, please email or fax us.
We keep security as a top priority. Information that is submitted on our website is highly protected both online and offline. Our entire website is encrypted. When you submit sensitive information the page is encrypted using the highest security standard. You can verify this by looking for the HTTPS at the beginning of the address of the web page.
We also protect any information that is kept offline. Only employees who need the information to perform a specific job are granted access. All of our computers on which we store information are kept secure.
We request information from you on our order form. To buy from us you must provide contact information including name, phone number, email address and shipping address. You must also provide financial information that is used for billing purposes. If we have trouble filling an order we will contact you using the information you provide. It is your responsibility to verify that the information you submit is current and correct. If at any time you need to update your information, please login to our website and click to update your account information.